EmlakBase Terms of Use

EmlakBase is a cloud-based software service, offered on a subscription basis, that brings portfolio, listing, customer, contract and finance management together on a single platform for real estate agencies and agents.

The modules, features and integrations offered on the platform vary according to the selected subscription plan. Plan contents and current prices are published on the Pricing page.

The user who creates an account agrees that the information they provide is accurate and up to date, and that they will not share their account or password with third parties. The account holder is responsible for all transactions carried out through the account.

For new registrations, the free trial begins when a subscription plan is selected and the payment card is verified through the payment institution. No fee is charged during the trial; at the end of the trial, the price of the selected plan is automatically charged to the registered card. If the subscription is cancelled before the trial ends, no fee is charged; data is not deleted during or at the end of the trial, and when the subscription ends, access to the account is closed until a new plan is selected. Payment terms are set out in the Distance Sales Contract and the Preliminary Information Form.

Subscription fees, payment methods and renewal terms are communicated in writing during the sales process. Price changes do not affect the current subscription period and take effect in the renewal period.

Portfolio, listing, customer, contract and finance records entered into the platform, as well as uploaded documents and images, belong to the relevant agency (the subscription holder). EmlakBase claims no rights over this content other than the technical processing required to provide the service.

The user undertakes that the content they upload to the platform is lawful and does not infringe the intellectual property or personality rights of third parties, and that the listing information they publish is accurate.

When the subscription ends, the agency may request an export of its data; after a reasonable period, the data is deleted in accordance with our retention policy.

The EmlakBase software, interface designs, logo and brand elements, and the site content belong to EmlakBase or its authorized licensors.

Unauthorized copying, reverse engineering, reproduction or distribution of the software, or the creation of derivative works from it, is prohibited.

Users agree to use the platform only for lawful purposes.

Any interference that would damage the platform infrastructure, disrupt the service, attempt to circumvent security measures or adversely affect other users' experience, and the use of the platform to send unsolicited bulk messages (spam), are strictly prohibited.

In the event of a breach of these terms, EmlakBase reserves the right to stop the service by warning the relevant account or, where necessary, suspending it immediately.

The platform may include integrations with third-party services such as listing platforms (e.g. Sahibinden, Emlakjet, HepsiEmlak) and map and exchange-rate services. The relevant providers are responsible for the content, outages and security of these services.

The terms of use and privacy policies of third-party platforms are determined by those platforms; managing the API credentials entered for integrations is the user's responsibility.

EmlakBase makes commercially reasonable efforts to provide the service without interruption; however, interruptions may occur due to maintenance, updates or infrastructure providers. Planned maintenance is announced in advance whenever possible.

Information and outputs provided through the platform (for example contract templates, exchange-rate information and reports) are provided "as is" and do not replace professional, legal or financial advice. To the maximum extent permitted by law, EmlakBase cannot be held liable for any direct or indirect damages arising from the use of information on the platform.

Your personal data is processed under the Turkish Personal Data Protection Law No. 6698 (KVKK) and related legislation.

For detailed information on KVKK, please review our "Privacy and KVKK Policy".

These terms of use may be updated when deemed necessary. Changes that materially affect subscribers are also announced by e-mail.

The updated text takes effect as soon as it is published, and users are responsible for following the current terms.

You can send your questions and objections regarding these terms to iletisim@emlakbase.com.

You can also create a request through the Support Center within the platform.