Preliminary Information Form

Legal name: GokTwins Tech

Address: Tahtakale Mah. Sardunya Sk. No: 7/6 İç Kapı No: 33 Avcılar, İstanbul

Tax office / Tax number: Başakşehir / 7670863596

E-mail: iletisim@emlakbase.com

Website: https://www.emlakbase.com

EmlakBase is cloud-based, subscription-based management software (SaaS) provided over the internet for real estate agencies and agents. The service consists of portfolio and listing management, customer tracking, a contract wizard, approval workflows, income/expense tracking, reports, an agency website and mobile apps. Plan contents are published at www.emlakbase.com/pricing.

The service is digital content/a digital service; there is no physical delivery. The subscription becomes available for use immediately upon confirmation of the payment or (for the free trial) the card verification.

A buyer subscribing for the first time is granted a 30-day free trial (the trial starts on the registration date; if the buyer subscribes after registering, it lasts for the remaining period). The trial begins when the buyer selects a plan and billing period and verifies their card through iyzico; for verification, 1 TL is charged to the card and refunded immediately. During the trial, all features of the selected plan can be used and no fee is charged.

At the end of the trial, the period price of the selected plan is automatically charged to the registered card and the paid subscription begins. The buyer is reminded by e-mail and panel notification at least 3 days before the first charge. If the buyer cancels the subscription from the panel before the trial ends, no fee is charged; access continues until the end of the trial. Plan changes during the trial are free of charge.

Current plan prices (list price excluding VAT and, in parentheses, the total including all taxes):

Basic: 1,999 TL + 20% VAT per month (2,398.80 TL including VAT), 19,990 TL + 20% VAT per year (23,988 TL including VAT); up to 1 user.

Pro: 6,999 TL + 20% VAT per month (8,398.80 TL including VAT), 69,990 TL + 20% VAT per year (83,988 TL including VAT); up to 5 users.

Pro+: 12,999 TL + 20% VAT per month (15,598.80 TL including VAT), 129,990 TL + 20% VAT per year (155,988 TL including VAT); up to 15 users.

Max: 24,999 TL + 20% VAT per month (29,998.80 TL including VAT), 249,990 TL + 20% VAT per year (299,988 TL including VAT); unlimited users.

Payment is taken by credit/debit card through the iyzico payment infrastructure; card details are not stored on EmlakBase servers. The first charge is made at the end of the free trial if there is one, or otherwise at the start of the subscription; thereafter, the price is charged automatically on the same day every month for monthly subscriptions and every year for annual subscriptions. Prices may be updated in line with the US dollar exchange rate; changes do not affect the current period and take effect in the renewal period. If the statutory VAT rate changes, the new rate applies to new orders; for existing subscriptions, it may be reflected in the price of the next period with prior notice to the Buyer.

Bank transfer (Havale/EFT): Where this option is offered at the payment step, the Buyer may send the price to the bank account specified by the Seller, writing the reference code provided to them in the description field. In this case, the service is activated once the payment reaches the Seller's account, the invoice is sent to the Buyer's e-mail address, and renewal is not automatic; the price for the next period is paid in the same way before the end of the current period.

If payment cannot be collected, the buyer is notified; if the payment is not completed within 7 days, the account switches to read-only mode and data is not deleted.

Pursuant to Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for digital services whose performance starts immediately with the buyer's approval. By completing the payment or card verification, the buyer acknowledges that they have requested the service to start immediately and will therefore lose the right of withdrawal. No fee arises for a cancellation made during the free trial.

The buyer may cancel the subscription at any time from the panel; the cancellation takes effect at the end of the prepaid period, and the service continues without interruption until then. Fees paid for the period are not refunded.

Requests and complaints can be submitted to iletisim@emlakbase.com or via www.emlakbase.com/support. In disputes, the Consumer Arbitration Committees and Consumer Courts at the buyer's place of residence have jurisdiction within the monetary limits set annually by the Ministry of Trade. For merchant buyers purchasing the service for commercial purposes, the provisions of the Turkish Commercial Code apply.