Delivery and Refund Policy

EmlakBase is a subscription-based software service (SaaS) provided over the internet. The plans purchased are digital services; there is no physical product shipment, cargo or delivery fee.

For credit/debit card payments, the service becomes available in the Buyer's panel account immediately upon confirmation of the payment or, for the free trial, the card verification.

For bank transfer (Havale/EFT) payments, the service is activated within 1 business day at the latest after the payment reaches the Seller's account; the reference code provided at the payment step must be written in the description field.

The service is accessed at www.emlakbase.com and through the EmlakBase mobile apps. Delivery is deemed complete when the plan becomes visible in the panel; the invoice is sent to the Buyer's registered e-mail address.

A Buyer subscribing for the first time is granted a 30-day free trial. No fee is charged for a cancellation made from the panel before the trial ends.

The Buyer may cancel the subscription at any time in the panel under Settings > Subscription. The cancellation takes effect at the end of the prepaid period; the service continues without interruption until then, and no fee is charged for the next period.

Pursuant to Article 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal for digital services whose performance starts immediately with the Buyer's approval. Therefore, as a rule, the price of a period that has already started is not refunded.

Refunds are made in the following cases: duplicate or erroneous charges (in full), continuous service unavailability exceeding 72 hours that is attributable to the Seller (a proportional amount), and payments for which the service could not be activated at all (in full).

Refunds are made within 14 days at the latest from the approval of the request: to the same card via iyzico for card payments, and to the IBAN provided by the Buyer for bank transfer payments. The time it takes for a card refund to appear in the account may vary by bank.

For cancellation, refund and invoice requests, you can write to iletisim@emlakbase.com or submit a support request via www.emlakbase.com/support. Requests are answered within 3 business days at the latest.

Legal name: GokTwins Tech

Address: Tahtakale Mah. Sardunya Sk. No: 7/6 İç Kapı No: 33 Avcılar, İstanbul

Tax office / Tax number: Başakşehir / 7670863596

E-mail: iletisim@emlakbase.com

Website: https://www.emlakbase.com